> For the complete documentation index, see [llms.txt](https://help.fixfolio.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.fixfolio.ai/en/service/policy.md).

# Service Policies and Operations Guide

## Copyright and Usage Rights Notice

Banners created with FIXFOLIO can be used for advertising, marketing, promotion, and other **commercial purposes in various ways**They may be used. However, <mark style="background-color:blue;">**please only upload images and materials for which you have secured usage rights. In particular, if you use images of real people or content that can identify specific individuals, please verify in advance that the materials can be used commercially.**</mark> Users are responsible for any disputes or legal issues arising from usage without rights verification.

## Refund Information

<mark style="background-color:blue;">**Refund requests are possible within 7 days from the payment date if credits have not been used**</mark>**.** For more details, [**\[Refund page\]**](/en/billing/refund.md)please refer to.

## Subscription Cancellation Information

Recurring subscriptions can be canceled at any time from the subscription management menu. Even after cancellation, **you can continue to use the remaining subscription credits until the subscription end date.** For more details, [**\[Subscription Cancellation Page\]**](/en/billing/subscription.md#id-2)please refer to.

## Account Deletion Information

Account deletion can be carried out from 'Account Management > Profile', and for more details, [**\[Membership Cancellation page\]**](/en/setting/personal.md#undefined-2)please refer to it. When an account is deleted, all service usage data cannot be restored under any circumstances. Subscriptions and paid credits lost due to account deletion are non-refundable, and the refund policy [**\[Refund page\]**](/en/billing/refund.md) or [**\[Terms of Service\]**](https://fixfolio.ai/term/ko)please check.

## **Customer inquiry operating hours**

All inquiries are **'<help@fixfolio.ai>'** accepted via email. Inquiries can be submitted 24 hours a day, and **and will be reviewed and replied to sequentially during operating hours**. **Depending on the inquiry content, verification and processing may take some time.**

for detailed inquiry submission methods, [**\[Need Help Page\]**](/en/issues/support.md)please refer to.

**Operating hours**

* Weekdays 10:00 \~ 19:00 (KST)
* Lunch break 12:30 \~ 13:30
* Closed on weekends and public holidays

## Terms of Service

* [**Terms of Service**](https://fixfolio.ai/term/ko) (Effective date: February 23, 2026)
* [**Privacy Policy**](https://www.igaworks.com/privacy) (Effective date: February 18, 2026)


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