> For the complete documentation index, see [llms.txt](https://help.fixfolio.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.fixfolio.ai/en/issues/support.md).

# When You Need Help

If you have any questions or encounter problems while using the service, please contact us using the methods below.

**First check the guides and troubleshooting content in the Help Center**If the issue is not resolved after trying those, **'**<mark style="background-color:blue;">**<help@fixfolio.ai>**</mark>**'** Please include the information below in your email inquiry. We will review it quickly and a representative will contact you.

#### \[Inquiry Form]

<mark style="background-color:blue;">**Subject: Include '\[Inquiry Type]' at the beginning**</mark>

**Body:**

* <mark style="background-color:blue;">**User ID used to log in (email address)**</mark>
* <mark style="background-color:blue;">**Issue details**</mark>
* <mark style="background-color:blue;">**Time the problem occurred**</mark>
* <mark style="background-color:blue;">**Screenshot of the issue or error message**</mark>

#### Inquiry type guide

For faster processing, please include the following prefixes in the email subject when inquiring.

* **\[Service Error]:** If an error occurs while using a feature
* **\[Payment Inquiry]:** Inquiries related to payments or billing
* **\[Account Inquiry]:** Account-related inquiries
* **\[Usage Inquiry]:** Questions about how to use the service or its features
* **\[Other Inquiry]:** Other inquiries
* **\[Refund Request]:** Refund request ⇒ [**\[Refund page\]**](/en/billing/refund.md)Please refer to and additionally provide the information required when applying for a refund.

#### Customer inquiry operating hours

All inquiries are received via the '<help@fixfolio.ai>' email. Inquiries can be submitted 24 hours a day, **and will be reviewed and replied to sequentially during operating hours**. **Depending on the inquiry content, verification and processing may take some time.**

**Operating hours**

* Weekdays 10:00 \~ 19:00 (KST)
* Lunch break 12:30 \~ 13:30
* Closed on weekends and public holidays


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.fixfolio.ai/en/issues/support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.