When you need help

If you have any questions or encounter problems while using the service, please contact us using the methods below.

First check the guides and troubleshooting content in the Help CenterIf the issue is not resolved after trying those, '[email protected]' Please include the information below in your email inquiry. We will review it quickly and a representative will contact you.

[Inquiry Form]

Subject: Include '[Inquiry Type]' at the beginning

Body:

• User ID used to log in (email address)

• Issue details

• Time the problem occurred

• Screenshot of the issue or error message

Inquiry type guide

For faster processing, please include the following prefixes in the email subject when inquiring.

• [Service Error]: If an error occurs while using a feature

• [Payment Inquiry]: Inquiries related to payments or billing

• [Account Inquiry]: Account-related inquiries

• [Usage Inquiry]: Questions about how to use the service or its features

• [Other Inquiry]: Other inquiries

• [Refund Request]: Refund request ⇒ [Refund page]Please refer to and additionally provide the information required when applying for a refund.

Customer inquiry operating hours

All inquiries are received via the '[email protected]' email. Inquiries can be submitted 24 hours a day, and will be reviewed and replied to sequentially during operating hours. Depending on the inquiry content, verification and processing may take some time.

Operating hours

• Weekdays 10:00 ~ 19:00 (KST)

• Lunch break 12:30 ~ 13:30

• Closed on weekends and public holidays