> For the complete documentation index, see [llms.txt](https://help.fixfolio.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.fixfolio.ai/en/issues/error.md).

# When an Error Occurs

Temporary errors or processing delays may occur during the banner creation process. In this case, please try again after a short while. 

**FIXFOLIO operates on an AI generation infrastructure to provide a reliable service,&#x20;**<mark style="background-color:blue;">**and depending on temporary traffic increases or system conditions, processing speed for some functions may slow down or be temporarily limited**</mark>**when producing banners.**

When such situations occur, we provide guidance through in-service notices.
\
Temporarily, features such as brand analysis, banner creation, and copy generation **may be difficult to use, but viewing and downloading already created results is normally available**.

{% hint style="warning" %}
**If banner creation was not completed successfully due to an error,&#x20;**<mark style="background-color:blue;">**the credits used will be automatically returned**</mark>**so please rest assured and try again after a short while.**
{% endhint %}


---

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