> For the complete documentation index, see [llms.txt](https://help.fixfolio.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.fixfolio.ai/en/faq/billing.md).
# Payment and Credits
{% tabs %}
{% tab title="Subscription" %}
**Q. Where can I subscribe?**
A. You can subscribe on the 'Account Settings > Subscriptions & Payments > Manage Subscription' page. For more details, [**\[Subscribe page\]**](/en/billing/subscription.md)please refer to.
***
**Q. When does the subscription take effect?**
A. Once payment is completed, the subscription plan is applied immediately and the plan's credits are issued right away.
***
**Q. Is the subscription charged automatically?**
A. Yes. Subscriptions are automatically charged on the same **billing date each month,**and automatic payments continue unless you cancel the subscription.
***
**Q. Are subscription credits carried over to the next month?**
A. No. Credits provided through the subscription plan are usable for one month from the billing date, **and unused credits are not carried over to the next billing cycle and expire.**It will be.
***
**Q. What happens if I use up all my subscription credits?**
A. If you use all subscription credits and have purchased credits available, those purchased credits will be used automatically. If you have no purchased credits, **you can recharge credits additionally to continue using the service.**For more details, [**\[Top-up credits page\]**](/en/billing/credit.md)please refer to.
***
**Q. If I have promotional, subscription, and purchased credits, which are used first?**
A. **Promotional → Subscription → Purchased credits**** are used in that order.**
{% endtab %}
{% tab title="Change Subscription" %}
**Q. Where can I change my subscription plan?**
A. You can change your subscription plan on the 'Account Settings > Subscriptions & Payments > Manage Subscription' page. For more details, [**\[Subscription Management Page\]**](/en/billing/subscription.md#undefined-1)please refer to.
***
**Q. Can I change my subscription plan midway?**
A. Yes. For details, see [**\[Subscription Management Page\]**](#undefined-1)please refer to.
* [**Upgrade**](#id-3): Immediate application and payment of difference
* [**Downgrade**](#id-4): Applied from the next billing date
***
**Q. How is it applied if I upgrade my subscription plan?**
A. Upgrades are applied immediately.
* Only the **difference is charged additionally**It will be.
* Credits are immediately added equal to the difference between the existing plan and the upgraded plan.
* Credits you previously held remain and can be used together.
* The next scheduled billing date is changed based on the time of upgrade.
***
**Q. Do existing credits disappear after upgrading?**
A. No. Credits you previously held remain, and additional credits provided by the upgraded plan are granted.
***
**Q. If I downgrade my subscription plan, does it change immediately?**
A. No. Downgrades are not applied immediately and **and is applied from the next billing date.**
***
**Q. I want to upgrade to the Enterprise plan.**
A. **''**please contact us.
{% endtab %}
{% tab title="Cancel Subscription" %}
**Q. Where can I cancel my subscription?**
A. You can cancel your subscription on the 'Account Settings > Subscriptions & Payments > Manage Subscription' page. For more details, [**\[Cancel Subscription page\]**](/en/billing/subscription.md#id-2)please refer to.
***
**Q. If I cancel my subscription, can I not use remaining credits?**
A. No. Even after cancelling your subscription, **you can normally use the remaining subscription credits until the subscription end date.**.
***
**Q. If I cancel my subscription, will the remaining credits be automatically refunded?**
A. No. Subscription cancellation stops automatic payments, and already paid amounts are not automatically refunded. Remaining subscription credits can be used until the subscription end date, and refunds require a separate request within 7 days after payment while unused. If you need a refund, [**\[Refund page\]**](/en/billing/refund.md)please check.
***
{% endtab %}
{% tab title="Credit Top-up" %}
**Q. Where can I top up credits?**
A. You can top up credits on the 'Account Settings > Subscriptions & Payments > Top-up Credits' page. For more details, [**\[Top-up Credits\]**](/en/billing/credit.md)please refer to.
***
**Q. What is the validity period of recharged credits?**
A. The validity period of recharged credits is **5 years from the recharge date**long.
***
**Q. If I have both subscription credits and recharged credits, which credits are used first?**
A. If you hold both subscription credits and recharged credits, **subscription credits are exhausted first, after which recharged credits are used.**
***
**Q. Are recharged credits billed automatically?**
A. No. Credit recharging is a one-time payment method and is not processed as an automatic payment.
{% endtab %}
{% tab title="Refund" %}
**Q. Where do I get a refund?**
A. **Refunds are available in full if unused within 7 days from the payment date**You must apply for a refund by emailing '', and for more details [**\[Refund page\]**](/en/billing/refund.md)please refer to.
***
**Q. If only some credits were used, is a partial refund possible?**
A. No. **If even part of the credits were used, refund is not possible**.
***
**Q. If I cancel my subscription, will I automatically be refunded?**
A. No. Cancelling a subscription stops automatic payment from the next billing date, and amounts already paid are not automatically refunded. If a refund is needed, **apply separately for a refund when unused and within 7 days from the payment date**please.
***
**Q. What happens to credits after a refund is approved?**
A. When a refund is approved, credits granted for that payment are reclaimed.
***
**Q. After applying for a refund, when will it be processed?**
A. Requests are processed in order after confirmation, and after refund approval actual completion may take about 3–7 business days depending on the payment method.
{% endtab %}
{% endtabs %}
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