Payments and credits
Q. Where can I subscribe?
A. You can subscribe on the 'Account Settings > Subscriptions & Payments > Manage Subscription' page. For more details, [Subscribe page]please refer to.
Q. When does the subscription take effect?
A. Once payment is completed, the subscription plan is applied immediately and the plan's credits are issued right away.
Q. Is the subscription charged automatically?
A. Yes. Subscriptions are automatically charged on the same billing date each month,and automatic payments continue unless you cancel the subscription.
Q. Are subscription credits carried over to the next month?
A. No. Credits provided through the subscription plan are usable for one month from the billing date, and unused credits are not carried over to the next billing cycle and expire.It will be.
Q. What happens if I use up all my subscription credits?
A. If you use all subscription credits and have purchased credits available, those purchased credits will be used automatically. If you have no purchased credits, you can recharge credits additionally to continue using the service.For more details, [Top-up credits page]please refer to.
Q. If I have promotional, subscription, and purchased credits, which are used first?
A. Promotional → Subscription → Purchased credits are used in that order.
Q. Where can I change my subscription plan?
A. You can change your subscription plan on the 'Account Settings > Subscriptions & Payments > Manage Subscription' page. For more details, [Subscription Management Page]please refer to.
Q. Can I change my subscription plan midway?
A. Yes. For details, see [Subscription Management Page]please refer to.
Upgrade: Immediate application and payment of difference
Downgrade: Applied from the next billing date
Q. How is it applied if I upgrade my subscription plan?
A. Upgrades are applied immediately.
Only the difference is charged additionallyIt will be.
Credits are immediately added equal to the difference between the existing plan and the upgraded plan.
Credits you previously held remain and can be used together.
The next scheduled billing date is changed based on the time of upgrade.
Q. Do existing credits disappear after upgrading?
A. No. Credits you previously held remain, and additional credits provided by the upgraded plan are granted.
Q. If I downgrade my subscription plan, does it change immediately?
A. No. Downgrades are not applied immediately and and is applied from the next billing date.
Q. I want to upgrade to the Enterprise plan.
A. '[email protected]'please contact us.
Q. Where can I cancel my subscription?
A. You can cancel your subscription on the 'Account Settings > Subscriptions & Payments > Manage Subscription' page. For more details, [Cancel Subscription page]please refer to.
Q. If I cancel my subscription, can I not use remaining credits?
A. No. Even after cancelling your subscription, you can normally use the remaining subscription credits until the subscription end date..
Q. If I cancel my subscription, will the remaining credits be automatically refunded?
A. No. Subscription cancellation stops automatic payments, and already paid amounts are not automatically refunded. Remaining subscription credits can be used until the subscription end date, and refunds require a separate request within 7 days after payment while unused. If you need a refund, [Refund page]please check.
Q. Where can I top up credits?
A. You can top up credits on the 'Account Settings > Subscriptions & Payments > Top-up Credits' page. For more details, [Top-up Credits]please refer to.
Q. What is the validity period of recharged credits?
A. The validity period of recharged credits is 5 years from the recharge datelong.
Q. If I have both subscription credits and recharged credits, which credits are used first?
A. If you hold both subscription credits and recharged credits, subscription credits are exhausted first, after which recharged credits are used.
Q. Are recharged credits billed automatically?
A. No. Credit recharging is a one-time payment method and is not processed as an automatic payment.
Q. Where do I get a refund?
A. Refunds are available in full if unused within 7 days from the payment dateYou must apply for a refund by emailing '[email protected]', and for more details [Refund page]please refer to.
Q. If only some credits were used, is a partial refund possible?
A. No. If even part of the credits were used, refund is not possible.
Q. If I cancel my subscription, will I automatically be refunded?
A. No. Cancelling a subscription stops automatic payment from the next billing date, and amounts already paid are not automatically refunded. If a refund is needed, apply separately for a refund when unused and within 7 days from the payment dateplease.
Q. What happens to credits after a refund is approved?
A. When a refund is approved, credits granted for that payment are reclaimed.
Q. After applying for a refund, when will it be processed?
A. Requests are processed in order after confirmation, and after refund approval actual completion may take about 3–7 business days depending on the payment method.
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