Login and Account
Frequently Asked Questions (FAQ)
Q. I forgot my password.
A. If you signed up with an email account and forgot your password, you can reset it using the password reset feature. For details, please refer to [Password Reset Page].
Q. If I signed up with a Google account, can I also reset my password?
A. If you signed up with a Google account, you can use Google sign-in by default. Email sign-in is also available, but only if you have separately set a password ([[Gmail Accounts Only] Password Settings Page] reference). In this case, what changes when you reset your password is the password used for email sign-in on FIXFOLIO, and the password for the Google account itself does not change.
Q. I signed up with a Google account, but can I also log in with email?
A. Yes. If you signed up with a Google account, you can use both Google sign-in and email sign-in. However, accounts registered with email do not support Google sign-in.
Q. I didn’t receive the verification email or password reset email.
A. Please check the following.
Make sure the email address was entered correctly
Check your spam or promotions folder
Resend the verification code and check again
Q. Can I sign up with a Google account and email at the same time?
A. No. You cannot register multiple ways with one email address. If you have already signed up using a Google account or email, you cannot sign up again with the same email using a different method
Q. I didn’t receive the verification email or password reset email.
A. Please check the following.
Make sure the email address was entered correctly
Check your spam or promotions folder
Resend the verification code and check again
Q. I changed my name in my profile, but why does the name at the top stay the same?
A. The profile name is applied to user information, and the account name displayed at the top must be changed separately in account settings. [Account Settings Page].
Q. Where can I cancel my membership?
A. You can cancel your membership by clicking the [Cancel Membership] button in 'Account Management > Profile,' and for more details, please refer to [Cancel Membership Page].
Q. Is my account deleted immediately after I cancel my membership?
A. Yes. Once you click the [Cancel Membership] button in the email, account deletion is completed permanently.
Q. If I cancel my membership, will my remaining credits be deleted as well?
A. Yes. When you cancel your membership, all subscription credits, top-up credits, and promotional credits you have will expire and cannot be restored.
Q. Can I sign up again with the same email after canceling my membership?
A. Yes. You can sign up again with the same email after canceling your membership, but your previous data will not be restored.
Q. I didn’t receive the membership cancellation confirmation email.
A. Please check the following.
Make sure the email address was entered correctly
Check your spam or promotions folder
Please repeat the membership cancellation process and then check your inbox again
Q. If I don’t know my current password, can’t I change my password?
A. If you do not know your current password [Password Reset Page]please refer to this to set a new password.
Q. If I signed up with a Google account, can I still change my password?
A. If you signed up with a Google account, you can change it after setting a password for email login. The password that changes is the password for FIXFOLIO email login, and it does not affect your Google account password.
Q. Will my Google account password also be changed?
A. No. The password you set is the password for FIXFOLIO email login, and it does not affect your Google account password.
Q. After setting a password for Google account email login, which login methods can I use?
A. You can use both Google sign-in and email sign-in.
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