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Frequently Asked Questions (FAQ)
Q. I forgot my password.
A. For accounts registered with email, if you forget your password you can reset it using the password reset function. For detailed instructions, [Password Reset Page]please refer to.
Q. Can I reset my password if I signed up with a Google account?
A. If you signed up with a Google account, you can primarily use Google login. Email login is also possible only if you have separately set a password ([Password Setup Page for Gmail Accounts] note). In this case, the password that is changed during password reset is the password used for email login to FIXFOLIO, and it does not change your Google account's own password.
Q. If I signed up with a Google account, can I also use email login?
A. Yes. If you signed up with a Google account, you can use both Google login and email loginHowever, accounts registered with email do not support Google login.
Q. I did not receive the verification email or password reset email.
A. Please check the following.
Confirm you entered the correct email address
Check your spam folder or promotions folder
Resend the verification code and check again
Q. Can I sign up with both a Google account and email at the same time?
A. No. You cannot register multiple ways with a single email address. If you have already registered with Google or email, you cannot register using another method with the same email
Q. I did not receive the verification email or password reset email.
A. Please check the following.
Confirm you entered the correct email address
Check your spam folder or promotions folder
Resend the verification code and check again
Q. When are the new member credits awarded?
A. They are automatically granted after completing registration. However, new member credits are a first-come, first-served benefit and may end early when the allocation is exhausted.
Q. I changed my name in the profile, so why is the name at the top unchanged?
A. The profile name is applied to user information, and the account name displayed at the top must be changed separately in Account Settings. [Account Settings page]please refer to.
Q. Where can I delete my account?
A. You can proceed with account deletion by clicking the [Delete Account] button under 'Account Management > Profile', and for more details [Membership Cancellation page]please refer to.
Q. Is the account deleted immediately after cancellation?
A. Yes. Clicking the [Cancel Membership] button in the email will finalize the account deletion.
Q. Will my credits be deleted when I cancel?
A. Yes. Subscription credits, purchased credits, and promotional credits you hold will all be forfeited upon cancellation and cannot be restored.
Q. Can I sign up again with the same email after cancellation?
A. Yes. You can sign up again with the same email after cancellation, but existing data will not be restored. Also, new signup promotional credits will not be issued again.
Q. I did not receive the membership cancellation confirmation email.
A. Please check the following.
Confirm you entered the correct email address
Check your spam folder or promotions folder
After redoing the membership cancellation procedure, check your mailbox again
Q. If I don't know my current password, can't I change it?
A. If you do not know your current password, [Password Reset Page]please refer to it to set a new password.
Q. If I signed up with a Google account, can I still change my password?
A. If you signed up with a Google account, you can change it after setting a password for email login. The changed password is the FIXFOLIO email login password and does not affect your Google account password.
Q. Will my Google account password also be changed?
A. No. The password you set is for FIXFOLIO email login and does not affect your Google account password.
Q. After setting a password for Google account email login, which login methods can I use?
A. You can use both Google login and email login.
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