> For the complete documentation index, see [llms.txt](https://help.fixfolio.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.fixfolio.ai/en/faq/account.md). # Login and Account ## Frequently Asked Questions (FAQ) {% tabs %} {% tab title="Log in" %} **Q. I forgot my password.** A. If you signed up with an email account and forgot your password, you can reset it using the password reset feature. For details, please refer to [**\[Password Reset Page\]**](#undefined-1). *** **Q. If I signed up with a Google account, can I also reset my password?** A. If you signed up with a Google account, you can use Google sign-in by default. Email sign-in is also available, but only if you have separately set a password ([**\[\[Gmail Accounts Only\] Password Settings Page\]**](/en/setting/personal.md#gmail) reference). In this case, what changes when you reset your password is **the password used for email sign-in on FIXFOLIO, and the password for the Google account itself does not change.** *** **Q. I signed up with a Google account, but can I also log in with email?** A. Yes. **If you signed up with a Google account, you can use both Google sign-in and email sign-**in. However, accounts registered with email do not support Google sign-in. *** **Q. I didn’t receive the verification email or password reset email.** A. Please check the following. * Make sure the email address was entered correctly * Check your spam or promotions folder * Resend the verification code and check again {% endtab %} {% tab title="Sign up" %} **Q. Can I sign up with a Google account and email at the same time?** A. No. **You cannot register multiple ways with one email address.** If you have already signed up using a Google account or email, you cannot sign up again with the same email using a different method *** **Q. I didn’t receive the verification email or password reset email.** A. Please check the following. * Make sure the email address was entered correctly * Check your spam or promotions folder * Resend the verification code and check again {% endtab %} {% tab title="Account Management" %} **Q. I changed my name in my profile, but why does the name at the top stay the same?** A. The profile name is applied to user information, and the account name displayed at the top must be changed separately in account settings. **\[Account Settings Page]**. *** **Q. Where can I cancel my membership?** A. You can cancel your membership by clicking the \[Cancel Membership] button in 'Account Management > Profile,' and for more details, please refer to [**\[Cancel Membership Page\]**](/en/setting/personal.md#undefined-2). *** **Q. Is my account deleted immediately after I cancel my membership?** A. Yes. Once you click the \[Cancel Membership] button in the email, account deletion is completed permanently. *** **Q. If I cancel my membership, will my remaining credits be deleted as well?** A. Yes. When you cancel your membership, all subscription credits, top-up credits, and promotional credits you have will expire and cannot be restored. *** **Q. Can I sign up again with the same email after canceling my membership?** A. Yes. You can sign up again with the same email after canceling your membership, but your previous data will not be restored. *** **Q. I didn’t receive the membership cancellation confirmation email.** A. Please check the following. * Make sure the email address was entered correctly * Check your spam or promotions folder * Please repeat the membership cancellation process and then check your inbox again *** **Q. If I don’t know my current password, can’t I change my password?** A. If you do not know your current password [**\[Password Reset Page\]**](/en/start/signup-login.md#undefined-1)please refer to this to set a new password. *** **Q. If I signed up with a Google account, can I still change my password?** A. If you signed up with a Google account, you can change it after setting a password for email login. **The password that changes is the password for FIXFOLIO email login, and it does not affect your Google account password.** *** **Q. Will my Google account password also be changed?** A. No. **The password you set is the password for FIXFOLIO email login, and it does not affect your Google account password.** *** **Q. After setting a password for Google account email login, which login methods can I use?** A. You can use both Google sign-in and email sign-in. {% endtab %} {% endtabs %} --- # Agent Instructions This documentation is published with GitBook. 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