> For the complete documentation index, see [llms.txt](https://help.fixfolio.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.fixfolio.ai/en/end-of-service.md). # FIXFOLIO Service Termination Notice Hello. This is the FIXFOLIO Team.\ We sincerely thank all customers who have used FIXFOLIO over the years. Due to a change in FIXFOLIO’s internal service operation policy, **the service will end on June 30, 2026,**and after service termination, access to FIXFOLIO and viewing previously created results will be restricted. Any required data must be **downloaded by June 29, 2026.**Please do so. To minimize inconvenience to customers ahead of service termination, we provide the following notice. ## 1. Service termination schedule * Service termination notice date: May 26, 2026 * Date and time new sign-ups and paid subscription payments will be suspended: May 26, 2026 * **Service termination date and time: June 30, 2026** * **Data backup available until: June 29, 2026, 11:59 PM** {% hint style="info" %} **After the service ends, access to FIXFOLIO and all services such as banner creation, brand analysis, editing, additional generation, and downloading will no longer be available.** {% endhint %} ## 2. Refund information In accordance with the FIXFOLIO Terms of Service, regular refunds for payments made before service termination will be processed based on the existing refund policy. Regular refunds are available within 7 days from the payment date and only if no credits have been used. However, for unused paid credits that will no longer be usable after June 30, 2026 due to service termination, you may apply for a refund under the following criteria. * **Eligible for refund: unused subscription/top-up credits that remain usable within their validity period as of the service termination date** * **Not eligible for refund: free trial credits, promotional credits, credits already used, subscription credits that expired and were lost before the service termination date** * **Refund application period: from May 26, 2026, the service termination notice date, to November 25, 2026 (within 6 months)** * **How to apply for a refund:** [**\[Refund Application Guide Page\]**](#id-3)**Please refer to it and submit your request to ''.** {% hint style="info" %} Credits provided through a subscription pass are renewed monthly, and any unused credits within that usage period are not carried over and will expire. Therefore, **subscription credits that expired normally before the service termination date are not eligible for refund.** On the other hand, **top-up credits purchased separately are eligible for refund if they remain unused within their validity period.** {% endhint %} {% hint style="info" %} Refunds are generally made using the same payment method used when paying for the paid credits. However, in the case of refunds for unused paid credits due to service termination, refunding through the same payment method may be difficult due to the expiration of the payment cancellation period or the policies of card companies and payment processors. **If a refund through the same payment method is not possible, we will notify the user in advance and obtain consent before processing the refund to the account provided in the refund application.** {% endhint %} {% hint style="info" %} **Any refund not requested within the specified period will expire.** {% endhint %} ## 3. How to apply for a refund **''** Please apply for a refund by email and include the information below. After receiving your request, the 담당자 will verify whether you are eligible and the refundable amount, then process refunds sequentially. Refunds are generally processed through the same payment method used at the time of payment, so payment information is required. However, if a refund through the same payment method is not possible, it may be processed as a bank account refund. #### \[Refund Application Form] **Subject: Include '\[Refund Application]' at the beginning** **Body:** * **User ID used for login (email address)** * **Payment information (payment date / product purchased / payment amount / payment method)** * **Type and quantity of credits you would like refunded (subscription/top-up)** * **Bank account information for a refund if a refund through the same payment method is not possible** **(account holder / bank name / account number)** * **Please also include the consent statement below.** > **If a refund through the same payment method is not possible, I agree to receive the refund to the bank account above.** #### **\[Example]** *Subject: \[Refund Application] FIXFOLIO refund request* *Body:* 1. *User ID used for login (email address): * 2. *Payment information (payment date / product purchased / payment amount)* * *Payment date: 2026-05-26* * *Product purchased: 100 credits* * *Payment amount: KRW 8,000* * *Payment method: Credit card* 3. *Type and quantity of credits you would like refunded (subscription/top-up): 100 top-up credits* 4. Bank account information for a refund if a refund through the same payment method is not possible *(account holder / bank name / account number)* * *Account holder: FIXFOLIO* * *Bank name: OO Bank* * *Account number: 123-4567-890* {% hint style="info" %} **After the service ends, access to FIXFOLIO will not be possible, so please save the information needed for your refund request separately.** {% endhint %} {% hint style="info" %} **Refund processing information** * Eligible refund credits are calculated **at KRW 80 per credit** as the standard. * Received refund requests will be processed sequentially after confirmation by the 담당자. * It may take about 3 to 7 business days to complete the refund process. * When a refund is processed, the credits included in that payment will be reclaimed by the system. {% endhint %} ## 4. Data download information After the service ends, access to FIXFOLIO and viewing previously created results will be restricted. Any required data must be **downloaded by June 29, 2026,** please do so. #### Items that need to be downloaded * Created banner images * Brand analysis results * Uploaded logo and product images * Uploaded reference images * Other assets saved while using the service ## 5. Personal information and usage history handling After the service ends, your personal information and service usage data will be destroyed or separately stored in accordance with relevant laws and the Privacy Policy. For details, please refer to [**\[FIXFOLIO Privacy Policy\]**](https://www.igaworks.com/privacy). ## 6. Inquiries If you have any questions regarding service termination or refunds, **''**please contact us at {% hint style="info" %} **The company has provided guidance on service termination, data backup, and refunds through individual notices such as email and announcements. Unless the company is found liable under relevant laws for any disadvantage or damage incurred by a user due to not taking separate action within the stated deadline, the company shall not bear responsibility.** {% endhint %} ## 7. FAQ
When does FIXFOLIO end? FIXFOLIO **the service will end on June 30, 2026,**will end. From June 30, 2026, access to FIXFOLIO and use of major features will be restricted.
In what cases is a refund possible due to service termination? Due to service termination, **unused credits that remain usable within their validity period as of the service termination date (June 30, 2026)**may be eligible for a refund request. Credits that were already used before the service termination date or that expired and were lost are not eligible for refund.
Are there any credits that are not refunded? Yes. The following credits are not eligible for refund. * Free trial credits * Promotional credits * Credits already used * Subscription credits that expired and were lost before the service termination date
Until when can I apply for a refund? The refund application period is **from May 26, 2026, the service termination notice date, to November 25, 2026**. We will confirm whether refunds are possible only for requests received within that period.
How do I apply for a refund? Please submit your refund application to the customer support email **''**. Please include the information below in your email. * **User ID used for login (email address)** * **Payment information (payment date / product purchased / payment amount)** * **Type and quantity of credits you would like refunded (subscription/top-up)** * **Bank account information for receiving the refund (account holder / bank name / account number)** Refund eligibility and the refund amount will be notified after internal review upon receipt.
How is the refund amount calculated? Eligible refund credits are calculated **at KRW 80 per credit** as the standard.
Can I download the banners I created after the service ends? After the service ends, console access and viewing previously created results will be restricted.\ Therefore, the banner images you need must be **downloaded by June 29, 2026,** please do so.
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