> For the complete documentation index, see [llms.txt](https://help.fixfolio.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.fixfolio.ai/en/billing/refund.md).
# Request a Refund
## Refund Policy
**Within 7 days from the payment date, with credits unused**In the case that **a full refund is available**. Refunds are not available in the following cases.
* **If 7 days have passed since the payment date (after the refund-eligible period)**
* **If credits have already been used**
## How to Request a Refund
**'********'** Please request a refund by including the information below in your email. After receiving it, the person in charge will review it and proceed with the refund process.
#### \[Refund Request Form]
**Subject: Include '\[Refund Request]' at the beginning**
**Body:**
* **User ID used to log in (email address)**
* **User unique ID**: **‘Account Management > Account Settings’** Unique identification ID made up of letters and numbers, which can be found in the menu
* **Name of the product to be refunded (e.g., Lite subscription or 1,000 credits)**
* **Refund amount**
* **Payment date and time**
* **Please also include the following consent statement.**
> **I understand that once the refund is completed, the credits for this payment will be recovered, and I agree to the refund process.**\ **I have confirmed that after the refund, I will no longer be able to use the product and credits.**
{% hint style="info" %}
**Refund Processing Guide**
* Submitted refund requests will be reviewed and processed in order.
* **After refund approval, it may take about 3 to 7 business days for the actual refund to be completed, depending on the payment method.**
* When processing a refund, the credits included in that payment will be recovered by the system.
{% endhint %}
## Frequently Asked Questions (FAQ)
***
**Q. If only some credits have been used, can I get a partial refund?**
A. No. **If even part of the credits has been used, a refund is not available**.
***
**Q. If I cancel my subscription, will I automatically get a refund?**
A. No. Cancelling a subscription stops automatic payments starting from the next billing date, and amounts that have already been paid are not automatically refunded. If you need a refund, **please submit a separate refund request while the service is unused and within 7 days of the payment date**.
***
**Q. What happens to the credits after the refund is approved?**
A. Once the refund is approved, the credits granted for that payment will be recovered.
***
**Q. When will my refund request be processed?**
A. After the refund request is reviewed, it will be processed in order, and after refund approval, it may take about 3 to 7 business days for the actual refund to be completed, depending on the payment method.
---
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