Request a Refund
Products purchased from FIXFOLIO can be refunded according to the refund policy below.
Refund Policy
Within 7 days from the payment date, with credits unusedIn the case that a full refund is available. Refunds are not available in the following cases.
If 7 days have passed since the payment date (after the refund-eligible period)
If credits have already been used
How to Request a Refund
'help@fixfolio.ai' Please request a refund by including the information below in your email. After receiving it, the person in charge will review it and proceed with the refund process.
[Refund Request Form]
Subject: Include '[Refund Request]' at the beginning
Body:
User ID used to log in (email address)
User unique ID: ‘Account Management > Account Settings’ Unique identification ID made up of letters and numbers, which can be found in the menu
Name of the product to be refunded (e.g., Lite subscription or 1,000 credits)
Refund amount
Payment date and time
Please also include the following consent statement.
I understand that once the refund is completed, the credits for this payment will be recovered, and I agree to the refund process. I have confirmed that after the refund, I will no longer be able to use the product and credits.
Refund Processing Guide
Submitted refund requests will be reviewed and processed in order.
After refund approval, it may take about 3 to 7 business days for the actual refund to be completed, depending on the payment method.
When processing a refund, the credits included in that payment will be recovered by the system.
Frequently Asked Questions (FAQ)
Q. If only some credits have been used, can I get a partial refund?
A. No. If even part of the credits has been used, a refund is not available.
Q. If I cancel my subscription, will I automatically get a refund?
A. No. Cancelling a subscription stops automatic payments starting from the next billing date, and amounts that have already been paid are not automatically refunded. If you need a refund, please submit a separate refund request while the service is unused and within 7 days of the payment date.
Q. What happens to the credits after the refund is approved?
A. Once the refund is approved, the credits granted for that payment will be recovered.
Q. When will my refund request be processed?
A. After the refund request is reviewed, it will be processed in order, and after refund approval, it may take about 3 to 7 business days for the actual refund to be completed, depending on the payment method.
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