Get a refund
Products purchased on FIXFOLIO are refundable according to the refund policy criteria below.
Refund Policy
Within 7 days from the date of payment, and credits have not been usedIn that case Full refund is availableThe following cases are not refundable.
More than 7 days have passed since the date of payment (after the refundable period)
Credits have already been used
How to apply for a refund
'[email protected]' Please apply for a refund by email including the information below. After receipt, the person in charge will check and process the refund.
[Refund Application Form]
Subject: Include '[Refund Application]' at the beginning
Body:
User ID used to log in (email address)
User Unique ID: 'Account Management > Account Settings' A unique alphanumeric identifier that can be found in the menu
Name of the product to be refunded (e.g., Lite subscription or 1,000 credits)
Refund amount
Payment date and time
Please also write the following consent statement.
I understand that credits for the payment will be reclaimed upon refund completion and agree to the refund processing. I confirm that I will not be able to use the product and credits after the refund.
Refund processing information
Submitted refund requests will be checked and processed in order.
After refund approval, actual completion of the refund may take about 3–7 business days depending on the payment method.
When processing a refund, credits included in the payment will be reclaimed by the system.
Frequently Asked Questions (FAQ)
Q. If only some credits were used, is a partial refund possible?
A. No. If even part of the credits were used, refund is not possible.
Q. If I cancel my subscription, will I automatically be refunded?
A. No. Cancelling a subscription stops automatic payment from the next billing date, and amounts already paid are not automatically refunded. If a refund is needed, apply separately for a refund when unused and within 7 days from the payment dateplease.
Q. What happens to credits after a refund is approved?
A. When a refund is approved, credits granted for that payment are reclaimed.
Q. After applying for a refund, when will it be processed?
A. Requests are processed in order after confirmation, and after refund approval actual completion may take about 3–7 business days depending on the payment method.
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